I am an operations, logistics, and business management professional with over 24 years of experience across the GCC and Middle East. My expertise includes supply chain management, courier and ground operations, warehousing, customs clearance, SOP development, KPI/SLA management, automation, customer service, business development, and team training. I currently serve as COO of Kai Pillars Consulting Group, where I support organizations through consulting, training, operational improvement, leadership development, and business transformation programs. I hold a Bachelor’s degree in Information Technology and an MBA in Business Management, combining practical operational experience with strategic business knowledge. My training approach is practical, business-focused, and based on real operational challenges. I help professionals and teams improve performance, strengthen leadership skills, enhance service quality, and turn daily operations into measurable results.